CoastHills Credit Union

Collection Manager


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Collection Manager
Exempt Employee Management
Santa Maria, CA,  93454

Assist CoastHills Credit Union to achieve its mission to make a difference in our neighbors’ lives!

This is accomplished by providing outstanding service to both internal and external members.  An important element of this outstanding service is identifying the financial needs of the member and effectively suggesting solutions that will improve the member’s financial life.  Additionally, under general direction of the AVP Collections and/or VP Collections, carries out any and all collections activities as assigned.

Some of the essential duties of the job are:       
Manages department to control delinquency and charge-off ratios to achieve budgeted departmental objectives
Ensures staff compliance with all applicable laws and regulations as well as internal policies and procedures
Review all requests for charge-off, repossession and partial settlement.
Recommends for approval to AVP Collections/VP Collections for charge offs, repossessions, partial settlement, foreclosure, short sale, extensions, REO Liquidation and loan workouts
Directs Collection staff efforts to ensure that collection efforts are focused and maximized on accounts that have been classified or charged off.
Assists the AVP Collections/VP Collections in developing and maintaining updated policies and procedures pertaining to the collections process
Ensures maximum effectiveness and resource utilization through the creation of appropriate workflows and efficient workload distribution
Manages the effective liquidation of repossessed collateral to maximize recoveries for the Credit Union
Ensures that applicable insurance claims are accurately filed in a timely manner in order to minimize potential deficiency balances
Actively participates in business priority project implementation
Provides pro-active recommendations to reduce future delinquency and charge-off ratios
Ensures that all past due accounts are worked in a timely and effective manner
Reviews charged-off loan files to identify red flags and common trends and communicates results and trends to AVP Collections on a monthly basis.
Actively participates in managing vendor relationships, including outside collection agencies, attorneys, auctions, recovery firms, software providers, and insurance carriers
Works with staff to develop realistic individual and team performance standards and monitors progress towards these objectives
Maintains excellent inter-departmental relationships and monitors departmental staff performance to ensure outstanding service to internal and external members
Ability to travel to, attend, and participate in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long distance travel and overnight lodging
Carries out supervisory responsibilities in accordance with Credit Union policies and applicable laws

Qualification Requirements:
Undergraduate degree and/or equivalent job experience is highly desirable
Well-rounded understanding of credit and collection best practices as would normally be obtained by three or more years of increasingly responsible experience within the financial services industry
At least two years of collections experience within the financial services industry, including experience with both consumer loan delinquencies, residential mortgage loan delinquencies, and charge-offs is highly desirable
Possesses at least two years of experience in a managerial or supervisory role
Loan underwriting experience is highly desirable
Possession of up-to-date knowledge of current collection techniques, including those related to delinquencies, charge-offs/recoveries, repossessions/remarketing, foreclosures, REO management and liquidation, bankruptcies, fraud, collateral protection insurance, and negative share accounts
Strong understanding of all applicable state and federal laws and regulations pertaining to collections, bankruptcy, foreclosure, and credit reporting

CoastHills offers great benefits including, generous PTO, low premium health insurance, 401k contribution match, and more… Don’t pass up this great job opportunity - apply today!

Collection Manager

Locations: California (CA)