CoastHills Credit Union

Branch Supervisor


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Branch Supervisor
Exempt Employee Full-Time  Management
1320 N H Street, Lompoc, CA 93436

Under direction of the Branch Manager is responsible for efficiently supervising the daily operations and assigned employees of the branch in addition to assuming the responsibilities of the Manager during his/her absence.

Some responsibilities are;
Assists the Branch Manager in all other duties and functions of the branch staff.
Performs the responsibilities of the Branch Manager during his/her absence.
Working with the Branch Manager, plans, manages, directs, organizes and controls the operational activities and employees of the branch, including cross selling, member service, quality, safety and security control.
Assists the Branch Manager to ensure objectives are attained, plans fulfilled and member service delivery is professional and efficient.
Monitors and observes employee performance, demeanor, technical accuracy, sales and service efforts, and conformity to policy and procedure.
Assists the Branch Manager in providing leadership and professional development of branch staff to ensure optimal member service.
Makes necessary changes in scheduled staffing levels based on service levels, anticipated events and promotions and transaction volume.
Monitors, manages and monthly service standard results daily, weekly, and monthly.
Answers questions, recommends corrective services to address member complaints.
Provides assistance on complex inquiries, transactions and problem resolution, and approvals beyond staff limits.
Maintains the ability to process and fund loans of all types as well as cross-sell all credit union products and services.
Reviews employee’s activities and works with Branch Manager to formulate recommendations concerning important policies and services.
Maintains teamwork and morale among employees.

Some requirements of the job;
High school diploma or equivalent
Knowledge of branch operational activities and practices as would normally be acquired from three (3) years of increasingly responsible experience within a financial institution
Knowledge of Computer system/software (Episy’s) to effectively perform job
Ability to analyze information and quickly identify and resolve problems
Ability to travel, attend, and participate in meetings, seminars, and conferences
 Ability to be bonded

We offer great benefits including, very generous PTO, low premium health insurance, 401k matching, and more…  If you are motivated and team-oriented, here's your chance to work where every day is Another great day!

Please apply online

CoastHills is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status

Branch Supervisor

Locations: California (CA)