Military-Civilian

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1500 Collections Officer 1
Full-time Non-Ex Reg Full-Time
Santa Maria, CA
Please apply online

Under the general supervision of the Collection Supervisor, the Collections Officer 1 is responsible for performing a wide variety of member collections duties. Promotes and maintains a positive image of the Credit Union.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.
Researches and analyzes data on past due loan accounts, nonsufficient return items, negative share balances and claims of fraudulent account activity.
Contacts members via telephone, letter, and email to determine reason for delinquency.
Negotiates and establishes repayment process with member or recommends extension of credit.
Uses skip tracing to locate members or property.
Evaluates payments made on delinquent accounts and determines how payment will be applied.
Responds to members’ inquiries and requests and assists in completing forms and documents.
Resolves member problems and/or complaints.
Evaluates credit lines for potential closure.
Researches account loan transactions to resolve payment errors.
Tracks collateral protection insurance ensuring member has complied with Credit Union requirements.
Assists other team members within the Department.
Regularly attends and participates in in-house training.
Performs duties as assigned by management and may be assigned to work at any location.

Compentences
Communication
Member Service Orientation
Quality/Quantity
Job Knowledge
Judgment
Self-Management

Qualifications
The qualifications listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this position.

Education and Experience
High School diploma or equivalent
Minimum of six months experience in collections or related area preferred.
The following courses must be completed by new Collections Department employees during New Employee Orientation (NEO), and by current employees within ninety days of joining Collections Department:
Fair Debt Collections Practices Act
Fair Debt Reporting Act (FCRA)
Servicemembers Series: Servicemembers Civil Relief Act (SCRA)

Knowledge
Credit Union products, services, programs, and promotions.
Experience with computer systems and software.

Other Skills and Abilities
Ability to be bonded.
Performs duties accurately and efficiently, even with frequent interruptions.
Operates a variety of office equipment and machines.
Travels, attends, and participates in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging.
Ability to work a variety of hours, including evenings and weekends.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Please apply online