Military-Civilian

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#743 - Red Hat Support Specialist - Up to $90K Annual - Seeking Military Veteran
Arlington, VA 22202
Swing Shift
Please send resume via the form below

The Redhat Support Specialist will be responsible for maintaining operations oversight and situational awareness of the Continental United States (CONUS) Secret Internet Protocol Routed Network (SIPRNet) and Global Command and Control System (GCCS) Management Centers. Also responsible for providing Tier 1 and Tier 2 technical support for both GCCS and Joint Planning and Execution System (JPES), utilizing established customer-provided knowledge base, Standard Operating Procedures (SOP), ticketing system, and other system administration guidelines.

Location: Arlington, Virginia 22202 (on-site at the Pentagon)
This is a Swing Shift position

What You'll Do:
Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX/Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents/problems are controlled
Provide technical support for UNIX/Linux systems/applications within the SIPRNet and GCCS Management Centers to identifying, researching and resolving technical problems in a timely manner in response to customer incidents received via telephone calls, email and personnel requests with the intended goal to quickly resolve incidents on first contact
Utilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics
Exercise sound judgement in developing methods, techniques, and evaluation criteria associated with obtaining results under this contract to include monitoring Key Performance Indicators (KPI) and recommending innovations to improve and enhance overall work center operations
Interact with technician across multiple disciplines to include, but not limited to networking, Tier 2 and 3, and application support, customers and contract leadership relating complex technical issues/solutions in a manner to establish effective partnerships/relationships in support of accomplishing the work required
Improve the customers operating environment by providing expert support while also maintaining the cybersecurity/IA posture of systems/hardware managed/administered for both JSSC and JSSCs customers assets
Compliance with all safety and security requirements, policies, and procedures; worksite access protocols and updates, training requirements, required certifications, and other duties/projects as assigned

What You'll Need:
Minimum active Top-Secret Clearance with the ability to be Sensitive Compartmented Information (SCI) indoctrinated, AND;
DoD 8570 IAT-II Certification: CompTIA Security+CE, AND;
Bachelor’s degree in computer science, Information Systems, Engineering, Business, or another related discipline WITH 2 years of experience providing UNIX/Linux system support, OR;
No Degree with 12 years of general experience, of which 10 years are specialized, AND;
6 years of experience of which at least 4 years is specialized experience in administering UNIX/Linux support/administration in an enterprise-level networked environment or open systems-compliant systems. General experience includes operations experience on a large-scale computer system or multi-server local area network

Benefits:
Salary Range: $90K Annual (Negotiable based on Experience)
We provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off EVEN YOUR BIRTHDAY!

Apply Today:
Please send resume via the form below
Our Recruiting Manager, Brandon Carpenter —not an automated computer program— will personally read your application.
If there is mutual interest, we will reach out to tell you all about the hiring company and answer your questions so you can determine if this is a position you’d like to pursue.
To follow up on your status, please wait at least 48 business hours and then email, [LOGIN BELOW TO APPLY]
Even though we focus on Veterans, transitioning Service Members, and Military Spouses, this position is open to everyone.