CoastHills Credit Union

VOIP Network Engineer

Full Time


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Seeking VOIP Network Engineer 
Location: Vandenberg Village,3880 Constellation Rd, Lompoc, CA 93436
Worker Category: Full-time Non-Ex Reg Full-Time
Job Class: Technical

Under general supervision of the Assistant Information Technology Manager, the Voice Over Internet Protocol Network Engineer is responsible for a variety of activities, including building and maintaining the Telecom infrastructure that supports the core business functions. This position will support innovative next generation telephony systems based on Windows Servers utilizing specialized network protocols related to servers, telephony, VOIP, switches, and routers enabling CoastHills Credit Union employees to have a reliable phone system.

Some of the essential duties of the job are: Enables an enterprise work force with the Interactive Intelligence telephony solution for increased productivity and end user satisfaction. Manages enterprise voice services platforms to meet the functional objectives of the Credit Union. Communicates effectively with internal and external people possessing a wide range of technical knowledge. Performs advanced troubleshooting alongside vendors and internal resources. Assess member requirements for voice technology initiatives and recommend appropriate solutions. Configures, enhances, and tests call routing vectors to meet business requirements. Keeps up with latest developments in telephony and bring in solutions which match with company’s culture and goals. Provides Telecom incident management/problem management support to ensure service continuity. Manages day-to-day delivery of services (VOIP, SIP, Carrier Network) to ensure adherence to defined service levels. Partners with Network team on network issues related to VOIP technologies. Develops and documents voice operations, and monitors processes and procedures. Creates and maintains up to date process and procedural documentation as it pertains to telephony system from the standpoint of management and end user usability. Supports telephony systems infrastructure, hardware, and software, including: analysis, planning, design, development, implementation, provisioning, upgrade and day-to-day operations.

 Some of the Qualification Requirements: A college degree in Computer Science/Management Information Systems and an understanding of related activities as would normally be acquired from a minimum of (8) eight years of increasingly responsible related work experience in the assigned function. Experience administering and maintaining system changes as required for stable and secure platforms. Experience with SQL server, CIC, active directory, TCP/IP networking, R/S. Savvy understanding of telephony and network protocols – SIP, T1, PRI, RTP, RTCP, DNS, DHCP. Hands on experience with voice applications – ACD, CTI, IVR, Messaging, Speech Recognition, Dialing, Voicemail, Recording and Monitoring. Experience being the i3 support expert and taking the technical lead for escalated i3 product issues. Familiarity with centralized ticketing systems (KACE, Spice works). The ability to meet production standards established by the Credit Union. The ability to obtain a valid driver’s license and provide proof of insurance. The ability to be bonded.

Please apply online

We offer great benefits including, very generous PTO, low premium health insurance, 401k matching, and more… Here's your chance to work where every day is Another great day!

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VOIP Network Engineer