Title: Manager, Operations
Location: Lebanon, NH
Global Rescue is a worldwide provider of integrated medical, security, intelligence and crisis response services to enterprise, government, and consumer clients. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. Global Rescue has an exclusive relationship with Johns Hopkins Medicine and has provided medical, security, and evacuation support to clients during every globally significant crisis of the last decade, including: the Arab Spring; the Japanese tsunami; the Haitian earthquake; Georgia’s invasion by Russia; and the Mumbai terrorist attacks. Global Rescue maintains redundant Operations Centers and office facilities in Boston, Massachusetts, Lebanon, New Hampshire; Amsterdam, Netherlands; Islamabad, Pakistan; Manila, Philippines and Kiev, Ukraine. For more information, please see www.globalrescue.com.
•Primary function is to plan, execute, lead global medical evacuation operations. Subsets of that duty include asset development, protocol development, maintaining a trained and ready force, assisting clients with their planning needs
•Must have sufficient experience to integrate security experts into operations in support of all client requests
•Perform all necessary functions to effectively manage operations throughout the employee life cycle – hiring, mentoring, providing guidance, performance management, motivating.
•Build and implement budgets, expense reports and department financial management
•Provide vertical and horizontal liaison functions within the organization
•Follow, build, and improve protocols and quality standards for business operations
•Develop, implement, and manage training programs to maintain operational readiness
•Manage the research and maintenance of operations and client databases
•Evaluate and manage strategic partners
•Travel domestically and internationally supporting current operations
•Travel domestically and internationally supporting business development
•Must have sufficient security experience to respond to client security situations until the security team can assume lead
•Must be comfortable leading teams from an operations center environment
•Private sector management and leadership experience
•BA/BS Required; MBA desired
•Previous medical experience required
•Military experience preferred / special operations experience value added
•Demonstrated leadership skills
•Exceptional written and verbal communication skills
•Efficient time management and organizational skills
•Strong analytical skills
•Highly energetic and motivated, able to lead operations outside of normal work hours when required
•Attention to detail and follow-through
•Robust personal and professional international travel experience preferred
•Second language is value added
Compensation: salary based on experience + bonus + benefits
Please apply online
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Locations: New Hampshire (NH)