Client Service Support (Seafarers)
Client Service Support (Seafarers) - (CHSCORP20348)
About Caliburn International, LLC: We are a leading provider of professional services and solutions to U.S. federal government agencies and commercial clients. We provide consulting, engineering, medical, and environmental services as well as large scale program management in support of our core markets of national defense, international diplomacy, and homeland security client readiness. Caliburn employs over 7,000 dedicated professionals deployed across five continents. The company’s website is www.caliburnintl.com.
About Comprehensive Health Services, LLC (CHS): CHS, a Caliburn Company, supports the health and well-being of civilian and military workforce partners. We are one of the nation’s largest and most experienced providers of medical management services to international customers, the U.S. Government, and commercial clients. Our medical management solutions are technology-driven and grounded in best practices. We are committed to protecting employee, company, and partner information and we comply with all government and industry standards. For more information about CHS and our career opportunities, visit us at [LOGIN BELOW TO APPLY]
Job Title: Client Service Support (Seafarers)
Job Type: Full-time
Location: Cape Canaveral, FL 32920 US (Primary)
Education: High School Equivalent
This position is responsible for providing basic administrative support to Comprehensive Health Services, Inc. team members on a medical exam or drug screening program within Exam Management. Interacts daily with other CHSi team members and provider network partners. Reports to either the Assistant Program Manager (APM) or Program Manager (PM).
Duties and Responsibilities:
•Responds to prompts from Medical Exam Tracking System (METS) and supporting software to process examinations from scheduling appointments, tracking progress and recording final status for billing.
•Maintains supplies that constitute the exam kits (components, screening kits, exam paperwork) to support the activities of department Client Service Administrators (CSAs) and management.
•Contacts examinee and facility to schedule requested examinations (varies by contract).
•Contacts providers regarding missing or incomplete examination results.
•Performs courier-related activities within the department or throughout Exam Management to include tracking and distribution of exam results to correct medical review personnel, etc.
•Files, scans, and retrieves exam results to include laboratory, medical, and final determinations.
•Escalates examination issues to the CSA, APM, or PM.
•Demonstrates consistently thorough, professional, and gracious customer service (internal and external).
•Processes inbound phone calls, faxes, and mail.
•Other duties as assigned.
•May participate in interdepartmental project groups or task forces to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specific level of knowledge pertaining to new developments, new task efforts, contract awards, and new policy requirements.
•Performs duties in a safe manner.
•Follows the corporate safety policy. Participates and supports safety meetings, training, and goals. Ensures safe operating conditions within an area of responsibility. Encourages co-workers to work safely. Identifies “close calls” and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area.
•Assists in the active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations and standards.
•May serve on the OSHA VPP, Safety, and Wellness Committees.
•High School diploma required.
•Basic knowledge of office equipment and word processing software required, including MS office products.
•Must be able to multi-task, be detail-oriented, organized, and have strong oral and written communication skills.
•0-1 year of office experience preferred.
•Experience with medical terminology a plus.
•Work is normally performed in a typical interior/office work environment.
•Work involves sitting and standing for prolonged periods of time.
•May require bending, stooping and lifting up to 15 lbs.
•Good eye/hand coordination required.
Please apply online - [LOGIN BELOW TO APPLY]
Comprehensive Health Services is an Affirmative Action/Equal Opportunity Employer (EOE). Employment selection and related decisions are made without regard to race, color, age, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.
Locations: Florida (FL)