CoastHills Credit Union

Member Services Officer (eBranch/call center)

Full Time

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Member Services Officer (eBranch/call center)
Full-time Non-Ex Reg Full-Time
eBranch, Lompoc, CA 93436

Member Services Officer (eBranch/call center)

You will assist CoastHills Credit Union to achieve its mission to make a difference in our neighbors’ lives! You will accomplish that by providing outstanding service to both internal and external members.

Some of the responsibilities of the job are;
• Processes banking transactions, such as withdrawals, transfers of funds, requests for account information, etc. by telephone, mail and/or Interactive Teller Machine
• Opens new membership and share accounts and closes accounts as requested
• Prepares and processes authorized account changes
• Processes Cashier’s Checks, Money Orders and other services
• Explains, promotes and cross sells services, products, programs and investment opportunities, including Wealth Management services as well as e-statement account conversions
• Proactively responds to members’ inquiries and requests using product knowledge
• Assists in completing forms and documents
• Resolves errors, member problems and/or complaints in a timely manner
• Assists in the training of new employees in the branch

Some of the requirements of the job are;
• A minimum of 12 months of customer service and/or cash handling work experience
• Within six (6) months of employment: Knowledge of loan products, including features and benefits, as well as successful completion of core competencies certification
• Knowledge of English usage, grammar, punctuation, and spelling, with the ability to listen effectively
• Ability to calculate figures and amounts, such as interest, dividends and percentages
• Ability to apply common sense understanding to carry out instructions
• Ability to organize work efficiently in order to meet deadlines
• Ability to perform duties accurately and timely, with frequent interruptions
• Ability to be bonded

 We offer great benefits including, very generous PTO, low premium health insurance, 401(k) matching, and more… 

If you are motivated and team-oriented, here's your chance to work where every day is Another Great Day!

Apply online - [LOGIN BELOW TO APPLY]

CoastHills is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status

Member Services Officer (eBranch/call center)

Locations: California (CA)